We all wear masks. We have to, otherwise we would lay our emotions bare to everybody, friend and foe alike, and leave no defences to hide behind. In trying to help another person, as I do as an acupuncturist, I have to know who that person is. So I must not buy the mask. I can accept that it must be there as a necessary protection in any first encounter between two people, and that it can only be laid aside gradually. Thus each meeting with our patient is an opportunity to peel away a little layer of this mask to allow the real person to emerge.
We can only offer the right treatment if we know who we are treating.